We are committed to providing a quick, trustworthy and reliable maintenance service.
Our online system enables us to diagnose your problems, log and diarise maintenance, fully monitor our contractors, and get the right contractors to you, even quicker.
It also allows you to upload photos of your problem that may help our contractors to bring the right tools and equipment to fix your problem.
Repairs that are reported online are likely to be dealt with more quickly than those that are reported by telephone or by email.
Emergencies must also be reported via the online link below.
To access our fully automated, 24 hour system please click below:
At Let Leeds, we value our Tenants highly, so we ensure we carry out any Maintenance requests swiftly.
To enable a swift response to your maintenance request, we can only handle online requests.
This allows us to log your request on our automated system, and allows us to update contractors and landlord accordingly.
We cannot agree to the below timescales unless the Maintenance request has been logged online first.
Our contractors promise to agree to the following Timescales.
| EXAMPLE | CONTACT TENANT | VISIT PROPERTY | |
|---|---|---|---|
| EMERGENCY | Flood / Burglary / Gas Leak | ASAP | Within 24 Hours |
| HIGH | No Heating / Hot Water | Same Day | Within 24 Hours |
| MEDIUM | Other Maintenance / Appliances | Within 2 days | Within 4 Days |
| LOW | General Maintenance | Within 3 days | Within 7 Days |
